Tue Aug 05, 2008 4:18 pm
I think an important difference between C&J and Church's, on the one hand, and EG (and G&G), on the other, is the much more individualized shoes you can get through the latter via their extremely flexible MTO programs. Unless you're willing to pay EG prices, you are pretty well stuck with existing designs, and, more importantly, fittings with C&J (and, I assume, Church's, although I have no experience with them), whereas with EG (and G&G), you can choose any of their many lasts, the closest fitting, the leather type and color, and even some alterations to the basic pattern of the model you have chosen.
One other, somewhat trivial, point, Dopey: the full leather sock (their "long sock" is a special-order item with EG and is not their standard treatment (half-sock).
As for service from EG, I certainly have never had--in the course of purchasing several pairs directly from them--anything like the bad experiences alluded to by tteplitzmd. I have been able to communicate directly with them about small points that needed attention, and their response has always been timely and effective.