Vass II
Posted: Tue Aug 30, 2005 9:39 am
In early July I was able to collect the custom Vass shoes that I had ordered over the Easter weekend (see http://thelondonlounge.net/gl/forum/viewtopic.php?t=129 for a discussion).
As my flight was on time, I was able to go direct to Vass on the Saturday of my arrival, and it's a good thing that I did. The shoes were ready; they looked very handsome and were obviously well made. However, they had neglected my request of steel toe plates and 3 piece trees. I wasn't surprised, as these things will always happen if there isn't a very meticulous means of recording a customer's instructions. I told the ladies in the shop, asked if they could fix the problem and reminded them that I was leaving on Monday evening. This is how the conversation went:
Lady: "Is not possible"
Spinola: "Why not?"
Lady: "Is not possible, come Wednesday"
Spinola: "But my flight leaves on Monday evening"
Lady: "Sorry, my English not good. Wait"
She then picked up the phone and started speaking Hungarian to someone. The lady then passed the phone to me. It was Eva at the other end of the line - she organised for the steel toe plates and 3 piece trees to be delivered on Monday afternoon.
The shoes are snug, however I haven't had a chance to wear them for longer than 20 minutes.
There are some poor photos of the shoes in my folder. I'll amend them when I've got a little more time.
Addendum
I should say that whilst the shop ladies seem stern, I think that this is partially due to the language barrier. I would urge all loungers considering bespoke to contact Eva in advance - she is charming and I found her most helpful indeed.
As my flight was on time, I was able to go direct to Vass on the Saturday of my arrival, and it's a good thing that I did. The shoes were ready; they looked very handsome and were obviously well made. However, they had neglected my request of steel toe plates and 3 piece trees. I wasn't surprised, as these things will always happen if there isn't a very meticulous means of recording a customer's instructions. I told the ladies in the shop, asked if they could fix the problem and reminded them that I was leaving on Monday evening. This is how the conversation went:
Lady: "Is not possible"
Spinola: "Why not?"
Lady: "Is not possible, come Wednesday"
Spinola: "But my flight leaves on Monday evening"
Lady: "Sorry, my English not good. Wait"
She then picked up the phone and started speaking Hungarian to someone. The lady then passed the phone to me. It was Eva at the other end of the line - she organised for the steel toe plates and 3 piece trees to be delivered on Monday afternoon.
The shoes are snug, however I haven't had a chance to wear them for longer than 20 minutes.
There are some poor photos of the shoes in my folder. I'll amend them when I've got a little more time.
Addendum
I should say that whilst the shop ladies seem stern, I think that this is partially due to the language barrier. I would urge all loungers considering bespoke to contact Eva in advance - she is charming and I found her most helpful indeed.