I am certain that, although difficult, a middle ground is very achievable for the benefit of us all.Merc wrote:the trick in business is this
expand your business to the maximum size possible without losing the motivating spirit of the enterprise
For example, I draw a successful (IMO) similarity from the bespoke shoe trade:
I have always loved the shoes from John Lobb. In recent years while keeping their bespoke service at their St. James St. shop, the brand (through their twin John Lobb of Paris) has developed their RTW line (made in Northampton) maintaining the standard of quality and many of the characteristics of the famous bench made shoes.
Of course they are not the same product!
At one third of the price of a bespoke pair of shoes, RTW shouldn´t be. But that´s not the point. The point is that the brand has kept its prestige. Their bespoke customers do not feel cheated or offended and continue to call on "the most wonderful store in the world" for a top experience, while customers of RTW like me (a perfect fit for their size 12) are able to visit the shop at Jermyn Street and still acquire John Lobb quality.