Hilary at Edward Green Contact info request

"The brute covers himself, the rich man and the fop adorn themselves, the elegant man dresses!"

-Honore de Balzac

bry2000
Posts: 269
Joined: Tue Mar 15, 2005 9:40 pm
Contact:

Sun Apr 08, 2007 10:49 pm

Can anyone PM me Hilary Freeman's email and/or phone number over at Edward Green? Thank you.
zegnamtl
Posts: 141
Joined: Sun Oct 30, 2005 3:45 pm
Contact:

Mon Apr 09, 2007 1:40 am

Good luck,
I am about to boycott EG for their lack of ability to actually answer an e mail in any resemblance of a decent amount of time.

They are beginning to make the Italians look punctual!
bry2000
Posts: 269
Joined: Tue Mar 15, 2005 9:40 pm
Contact:

Mon Apr 09, 2007 1:55 am

I hear you. Ordering through RL does not make the process any better.

If anyone does have Hilary's contact information, I would appreciate receiving it.

Thanks again.
Chris Rimby
Posts: 166
Joined: Wed Jul 05, 2006 11:52 pm
Location: Atlanta, GA
Contact:

Mon Apr 09, 2007 5:06 am

If Gaziano & Girling deliver the goods on their MTO side of the business EG is going to have some stiff competition. I keep hearing stories like this about EG. Maybe they're too big for their britches?
DD MacDonald
Posts: 383
Joined: Mon Sep 19, 2005 1:51 pm
Contact:

Mon Apr 09, 2007 12:04 pm

I have not met Hillary, but have bought and had shoes repaired through Robert Willis in the Jermyn Street shop for more than 10 years. They always respond to e-mail in a day or two.

DDM
James Lee
Posts: 8
Joined: Wed Apr 04, 2007 1:10 am
Contact:

Mon Apr 09, 2007 2:23 pm

They are beginning to make the Italians look punctual!
Ouch, that's late. :)
bengal-stripe
Posts: 210
Joined: Wed Feb 23, 2005 11:15 pm
Contact:

Mon Apr 09, 2007 7:21 pm

I wonder if you guys realize, Good Friday, Easter Sunday and Monday are public holidays here. They probably will be all back at work from tomorrow (Tuesday):

hilary.freeman@edwardgreen.com

Edward Green & Co Ltd
Cliftonville Rd, Northampton NN1 5BU
Tel: +44 1604 626880
Fax: +44 1604 626889

If Hilary is not available, talk to Ms Helen Bateman, the highly efficient secretary/administrator.
zegnamtl
Posts: 141
Joined: Sun Oct 30, 2005 3:45 pm
Contact:

Mon Apr 09, 2007 8:06 pm

Thank you Bengal-Sttripe,

I will give Mz Bateman a ring,
This has been on going since just after New years and has nothing to do with this holiday weekend. I wanted to order another MTO and pick them up when in London in June. They have answered one e mail, then not the next two. I think it may be pushing it for June pick up??
novice
Posts: 48
Joined: Sun Feb 26, 2006 12:05 pm
Contact:

Tue Apr 10, 2007 12:26 pm

Just for the record, I have always had a prompt reply to any email sent to Edward Green at Jermyn St store, and my emails can be quite frequent during their twice yearly sale. I am a little surprised at the negative experience being reported by others
DD MacDonald
Posts: 383
Joined: Mon Sep 19, 2005 1:51 pm
Contact:

Tue Apr 10, 2007 1:18 pm

I checked my address book - I ususlly correspond with Robert Willis at the Jermyn Street Shop via e-mail:

sales@edwardgreen.com

or on the phone:

Edward Green
75 Jermyn Street
London SW1Y 6NP

Tel: +44(0) 207 839 0202
fx +44(0) 207 839 0404

Good luck,
DDM
tteplitzmd

Wed Apr 11, 2007 1:52 pm

I spent months trying to get the courtesy of a response from Hilary et al. Often the emails bounce back, and when they are received they don't reply. Similarly, no response from fax letters. Finally, the dog ate my homework excuses: travelling, out of the office, etc.

Business should be conducted in a business like manner, especially at the luxe end (one of Teplitz's rules). This business fails. There is a subtle sleight of hand with this company: ambiguity about the disposition of returned goods, surcharges for "fitting" which is an oxymoron with ready to wear (which is what it is), using the Retailer as a linebacker, to obfuscate resolution of problems, slow or non existant response time, etc.

They have a nice product line, but clearly are pushing the limits with their pricing and customer service (I think they don't feel a need to provide it since they're not really "retailers" at least in the States).

My interaction with Ms. Freeman and her charges has been uniformly unpleasant, actually bizarre in some ways. In Washington, they have a guy tag along to make conversation with new prospects, and they have the traditional shoe shine guy in an apron, whose function has never been clear to me. This combined with furtive whisperings about pricing (they don't quite reveal it and glance at the hapless retailer).

It is my hope that Capitalism while triumph, and we live to see the day when G&G crushes this moribund Compnay.
luk-cha

Thu Apr 12, 2007 3:26 am

perhaps a LL G&G MTO is the order of the day for 2008 then??
zjpj
Posts: 115
Joined: Tue Mar 01, 2005 12:12 am
Location: USA
Contact:

Thu Apr 12, 2007 4:23 am

luk-cha wrote:perhaps a LL G&G MTO is the order of the day for 2008 then??
We need an LL limited edition!
Tony
Posts: 82
Joined: Fri Feb 11, 2005 11:46 am
Contact:

Thu May 03, 2007 1:45 pm

Hi Guys

Just for the record, if you want an almost instant responce from EG always contact Robert Willis at the JS shop, he is very professional and organised. Hilary tends to have her finger in many pies and does not get much time to anwser many e-mails, especially as she gets about 200 a day.

It's nice to see the interest in our shoes, and if you guys want a LL limited editon it would be our pleasure to make it for you, i suggest that maybe a topic be opened up on the matter and rather than us decide what to do, maybe you guys could group togeather and discuss want you want,materials designs and last. we would number them as 1 of 20 etc ..

I will need to talk to Michael to make sure this will be ok, with that pending i look forward to reading your ideas.

Kind regards

Tony Gaziano
alden
Posts: 8209
Joined: Tue Jan 18, 2005 11:58 am
Contact:

Thu May 03, 2007 2:31 pm

Gentlemen

You will find the announcement of the LL/Gaziano&Girling Limited edition shoe here:

http://thelondonlounge.net/gl/forum/vie ... 2353#22353

M Alden
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