The London Lounge

Thanks for all your thoughts. The update is that I informed the company of my dissatisfaction and they suggested a full refund. I was a little disappointed because I'd been looking forward to my new shoes for over a year and was hoping they might offer me some different options but I think, all thin...

Is it ever OK to cancel an order in progress? I placed an order with a well regarded bespoke shoemaker. But my experience has been been pretty disappointing. Fit has been bad and style preferences have been repeatedly forgotten. The makers are nice and want to keep trying to get it right but I don't...